• Sensitivity Training

Sensitivity Training 2.0

By | 2017-01-13T13:42:26+00:00 October 6th, 2009|Categories: Respectful Workplace|Tags: |Comments Off on Sensitivity Training 2.0

Paul Meshanko was recently quoted in the New York Times on sensitivity training for one of the most stressed out and disrespected group of workers — traffic enforcement agents.

Sensitivity Trainers’ Advice for Traffic Agents

by James Barron

Mayor Michael R. Bloomberg wants the city’s 2,795 traffic enforcement agents to undergo sensitivity training, and Paul Meshanko, managing partner Legacy Business Cultures, knows exactly what he would tell them. Mayor Bloomberg has called for the city’s traffic agents, some of whom were issuing summonses for blocking the intersection of 96th Street and Third Avenue, to undergo sensitivity training.

Mr. Meshanko would explain to the agents what happens in the amygdala — the portion of the brain “responsible for assessing threats”: A $115 ticket, he said, is enough of a threat to set off a blast of stress hormones to keep someone angry for a couple of hours. He would then tell the agents why words like “I got you, buddy” should never cross a traffic agent’s lips.

He knows just how much of a challenge sensitivity is for people who worry that things will get a little too up close and personal.

“One of our larger clients is the Internal Revenue Service, another organization that’s not thought warmly of,” said Mr. Meshanko.

Read the entire article…

Subscribe to our newsletter to receive articles like this and more by email.Sign up now
Learn more about our employee surveys, customized training, keynote speakers, and coaching.Learn more

About the Author:

Legacy Business Cultures
Legacy Business Cultures and its partners have been the experts in helping shape organizational culture around the world for over 15 years. Our workshops, train-the-trainer programs, and employee climate surveys have touched thousands of organizations and millions of employees, managers and leaders across the world. If your organization is ready to develop culture as a strategic advantage, call us at 888-892-0300. We’ll help you get there faster than anyone.