Customer Service Training

Service From the Heart: Essential Strategies for Delivering World-Class Customer Service Every Time

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In this interactive and info-packed 2-4 hour seminar, your participants will

Learning Objectives

  • Learn what customers long for…and hope that they’ll provide
  • Discuss how attitudes often outweigh aptitude in predicting the customer experience
  • Discuss your organization’s current customer services strengths, gaps and improvement potential
  • Mapping out the path to a “delighted” customer experience
  • Explore how our brains respond to both favorable and unfavorable customer service
  • Learning to deal with angry and unreasonable customers
  • Take an inventory of their personal strengths and improvement opportunities
  • Create their personal Service from the Heart action plan
  • Create both self and group-care plans so they can keep giving their best

We offer our training program in a variety of learning formats to meet the needs of your organization

We have trained over 500,000 people on 5 continents in 30 different languages since 1997.


According to a report by McKinsey, companies in the top quartile for gender diversity on executive teams are

more likely to have above-average profitability

employees-are-satisfied-in-the workplace-due-to-the-respect-given-to-them
customer service

Based on the most recent research (and a bit of brain science), this workshop will offer you and your peers an opportunity to explore the most important drivers of outstanding customer service. First, your team will examine some of the changes that are currently impacting your industry and why it’s so difficult (but so important) to change both their perspectives and behaviors related to serving your customers. Then they will explore from their own “buying” experiences the behaviors and resulting emotions that result from both great and poor customer service. Most importantly, they’ll work together to come up with new practices that are guaranteed to keep your best customers speaking favorably about their experiences… and coming back for more!

Service from the Heart was created for anyone who regularly interacts with customers (internal or external) and wants to improve. More importantly, it was created by the folks who have been experts in business performance improvement for over a quarter of a century. In fact, Legacy Business Cultures associates and instructors have helped over 500,000 employees and leaders improve their business skills since 1997.

Highest rated, most experienced trainers in the industry

All of our expert instructors, curriculum designers, and speakers have real-world experience and average over 25 years of professional practice in their fields.


Starbucks has enjoyed one of the best years in the history of our company and IHE has clearly been a catalyst in that process and played a significant role in our success.

Customer service, Starbucks

Are you ready to learn more about how to improve your organization’s customer service through this unique and energizing curriculum?

Or call us at 888-892-0300 to schedule a consultation.