Based on the most recent research (and a bit of brain science), this workshop will offer you and your peers an opportunity to explore the most important drivers of outstanding customer service. First, your team will examine some of the changes that are currently impacting your industry and why it’s so difficult (but so important) to change both their perspectives and behaviors related to serving your customers. Then they will explore from their own “buying” experiences the behaviors and resulting emotions that result from both great and poor customer service. Most importantly, they’ll work together to come up with new practices that are guaranteed to keep your best customers speaking favorably about their experiences… and coming back for more!
Service from the Heart was created for anyone who regularly interacts with customers (internal or external) and wants to improve. More importantly, it was created by the folks who have been experts in business performance improvement for over a quarter of a century. In fact, Legacy Business Cultures associates and instructors have helped over 500,000 employees and leaders improve their business skills since 1997.