Fundamental Communication Skills Training

Communication Skills Training

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Fundamental Communication Skills Training

Learning Objectives

  • Define respect and what respectful behaviors look like
  • Explore a series of fact patterns and quizzes that will help the participant develop a better understanding of what each looks like
  • Define both harassment and discrimination
  • Clarify who can be an accuser or offender in both discrimination and harassment scenarios
  • Take a comprehensive look at the different types of sexual harassment (Quid Pro Quo and Hostile Work Environment)
  • Define and explore retaliation and what can happen if employers retaliate

We offer our training program in a variety of learning formats to meet the needs of your organization

We have trained over 500,000 people on 5 continents in 30 different languages since 1997.


According to a report by McKinsey, companies in the top quartile for gender diversity on executive teams are

more likely to have above-average profitability

employees-are-satisfied-in-the workplace-due-to-the-respect-given-to-them

1. Basic communication skills training overview

  • Introductions/expectations
  • Review agenda
  • Communications self-assessment
  • The 12 Rules of Respectful Communications
  • Practice

2. Basics of Communication Skills Training

  • Qualities of great communicators
  • Clarity of purpose: Why are we communicating and what are we trying to accomplish?
  • Elements of communication (non-verbal, extra-verbal and verbal)
  • Verbal communication check points: Vocabulary, pronunciation & speed
  • Written communications basics (email, texting, etc.)
  • Practice

3. Developing Good Listening Skills

  • Barriers to effective listening
  • Active listening description and practice
  • “Can I trust you?” – How to engender trust by listening
  • Overcoming bias and prejudice while listening
  • Practice

4. Managing the Emotional Side of Communications

  • How emotions affect what we say and hear
  • “It’s not just what you say, it’s how you say it!”
  • Learning when NOT to communicate
  • Public speaking & “the jitters”
  • Communicating with myself: How self-talk influences both our emotions and our outcomes
  • Practice

5. When communications gets off track

  • Dealing with difficult people
  • Defusing hostility in communications
  • Professional communication danger zones:
    • Harassment
    • Bullying and intimidation
    • Personal boundaries

6. Wrap up, review and lessons learned

  • Communications best practices

Highest rated, most experienced trainers in the industry

All of our expert instructors, curriculum designers, and speakers have real-world experience and average over 25 years of professional practice in their fields.

Thank you, Paul. We’re very grateful for your team’s work with our team – I’ve been stopped in the hall by participants who have given you a tremendous amount of praise.
Effective communication, U.S. Congressional Budget Office

Give your organization the tools to do its best by providing a safe and respectful workplace environment free of harassment and discrimination.

Or call us at 888-892-0300 to schedule a consultation.