Fundamental Communication Skills Training

Curriculum Outline and Learning Objectives

The Connecting With Respect program has been used by leaders and HR professionals in the world’s most recognized organizations to help create enduring cultures of respect and civility. Sometimes called Sensitivity Training 2.0, our science-based curriculum provides your people with both the “why” and the “how” for co-creating a work environment that everyone is proud to be a part of.

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    Fundamental Communication Skills Training

    Curriculum Outline and Learning Objectives

    1. Basic communication skills training overview

    • Introductions/expectations
    • Review agenda
    • Communications self-assessment
    • The 12 Rules of Respectful Communications
    • Practice

    2. Basics of Communication Skills Training

    • Qualities of great communicators
    • Clarity of purpose: Why are we communicating and what are we trying to accomplish?
    • Elements of communication (non-verbal, extra-verbal and verbal)
    • Verbal communication check points: Vocabulary, pronunciation & speed
    • Written communications basics (email, texting, etc.)
    • Practice

    3. Developing Good Listening Skills

    • Barriers to effective listening
    • Active listening description and practice
    • “Can I trust you?” – How to engender trust by listening
    • Overcoming bias and prejudice while listening
    • Practice

    4. Managing the Emotional Side of Communications

    • How emotions affect what we say and hear
    • “It’s not just what you say, it’s how you say it!”
    • Learning when NOT to communicate
    • Public speaking & “the jitters”
    • Communicating with myself: How self-talk influences both our emotions and our outcomes
    • Practice

    5. When communications gets off track

    • Dealing with difficult people
    • Defusing hostility in communications
    • Professional communication danger zones:
      • Harassment
      • Bullying and intimidation
      • Personal boundaries

    6. Wrap up, review and lessons learned

    • Communications best practices

    We offer our training program in a variety of learning formats to meet the needs of your organization