As employers assess their organizations and make plans, one area to be considered is the effectiveness of supervision in interacting with employees. Although there is a need to focus on all members of management, particular attention should be given to employees’ immediate supervisors. Since their responsibilities involve day-to-day interactions with employees, front-line supervisors play a [...]

Conflicts occur within all organizations. Their results can be positive or negative, depending on whether our interactions with one another are respectful or confrontational. Applying a consistent and constructive approach to conflict prevention and resolution can influence these interactions and have a positive impact on individuals and the overall organization. Differing perspectives and opinions can [...]

Since the workplace is a reflection of society at large, we see a gamut of behaviors that demonstrate a lack of respect and civility within today’s organizations. These disrespectful and uncivil behaviors take a toll on employees, customers and the overall organization. Unless changes are initiated to counter these trends, decreased productivity, commitment and profits [...]

Supervisors and managers are “climate makers,” regardless of the positions that they hold. Their communications and actions play a key role in determining how employees feel about their jobs and the overall organization. The impact that they have on morale ultimately can result in the retention or turnover of valued employees. Although their spheres of [...]