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TRAINING PROGRAM

Conflict Resolution

From Tension to Trust:
Transforming Workplace Conflict into Collaboration

Conflict is inevitable in any workplace, but how you handle it can make all the difference. From Tension to Trust is designed for professionals across all industries who want to redirect workplace tensions into productive conversations. Rooted in neuroscience and psychology, this course provides practical, research-backed techniques that participants can apply immediately.

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Conflict Resolution Training

Learning Objectives

  • Learn to recognize the impact of unhealthy conflict on workplace relationships

  • Practice identifying the primary triggers and barriers to resolving most conflicts

  • Determine the different conflict styles that are typical in the workplace

  • Practice using the five steps of conflict resolution

  • Practice using de-escalation and negotiating strategies
  • Learn how small changes in our communication style can build trust and lead to more constructive conflict vs. destructive conflict (and hostility)

We offer our training program in a variety of learning formats to meet the needs of your organization

We have trained over 500,000 people on 5 continents in 30 different languages since 1997.

25%

According to a report by McKinsey, companies in the top quartile for gender diversity on executive teams are

more likely to have above-average profitability

Employees sitting around a table during an in-person respect and sensitivity training workshop

In-Person

Facilitator lead workshops at our training location or yours.

Webinar

Live, interactive facilitator-lead training programs from your home or office.

E-learning

Interactive e-learning courses, provided to individual participants or your entire organization.

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Leadership Coaching

One-on-one, small or large group, helping you and your colleagues become better leaders.

Serving all countries

No matter where you are, we can bring our training programs to you in-person or virtually.

Conflict Resolution

For Any Industry, Any Role
Whether you work in corporate offices, healthcare, education, customer service, or management, the ability to navigate conflicts effectively is a crucial skill. This customizable course equips employees, team leaders, and HR professionals with universal conflict resolution strategies that can be adapted to any workplace setting.

Science-Backed Techniques for Lasting Results
Understanding how the brain reacts to conflict is key to de-escalating tense situations. Using insights from neuroscience and behavioral psychology, this course helps participants recognize triggers, emotional responses, and cognitive biases, enabling them to stay calm, communicate effectively, and negotiate win-win outcomes…all while building trust.

Practical Skills You Can Use Today
This essential course focuses on actionable strategies that can be applied immediately—from handling difficult conversations to resolving workplace disputes with confidence. Through engaging practice exercises, real-world case studies, and self-assessments, participants practice conflict resolution techniques in a safe, supportive environment. They’ll leave with a clear action plan for handling conflicts effectively in their own workplace.

Highest rated, most experienced trainers in the industry

All of our expert instructors, curriculum designers, and speakers have real-world experience and average over 25 years of professional practice in their fields.

Train-The-Trainer

Our proven Train-the-Trainer process allows you to deliver our leading-edge programs in 25+ languages by either our team or yours.

Neuroscience-based training that makes an impact

Every one of our training programs is designed around the most current research from the fields of neuroscience, psychology, organizational effectiveness…and even anthropology.

Scalable training for 10 – 1,000,000+ employees

We train groups of all sizes and tailor our programs to fit the needs of your employees and leaders.

1-on-1 Coaching

Tailored coaching designed to get executives and key contributors back in action quickly
Learn more about organizational leadership coaching

TESTIMONIALS

“The team thoroughly enjoyed the Conflict Resolution training Paul facilitated for our Directorate.  His presentation was meaningful, engaging, and filled with insights and techniques we can use immediately. It was one of the best trainings I have attended in a long while!

Director of Acquisitions & Contracting U.S. Army

Call us today and learn how to turn workplace conflicts into opportunities for growth, collaboration, and innovation!

Or call us at 888-892-0300 to schedule a consultation.

Frequently Asked Questions

It’s a structured program that teaches employees how to recognize the root causes of workplace conflict and apply proven techniques, like the five steps of conflict resolution and de-escalation strategies, to turn tension into productive collaboration.

Because unmanaged conflict damages workplace relationships and trust. This training helps employees recognize unhealthy conflict patterns early and redirect them into constructive conversations, backed by neuroscience and behavioral psychology research.

Professionals in any industry or role who want practical tools for navigating workplace conflict. We have trained teams from a range of industries including construction, healthcare, manufacturing, law firms, and many more.

While the specific steps are covered in-depth during the training, participants practice a five-step framework designed to move a conflict from tension toward a resolved, trust-based outcome — alongside de-escalation and negotiation tactics.

By identifying your own and others’ conflict styles, recognizing common triggers before they escalate, using de-escalation techniques, and shifting communication habits to build trust instead of hostility.

Yes, this program is offered as live webinars, self-paced e-learning, in-person workshops, and one-on-one coaching, so organizations can choose the format that fits their team.

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